Privacy Policy

1. Who We Are

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Create and manage your Mockat account and deliver the services you have subscribed to
• Process payments and issue invoices / GST receipts
• Personalise your learning experience — recommend topics, track progress, and surface relevant content
• Send you important service updates, reminders about your plan, and study schedule notifications
• Send promotional communications about new features or plans — you can unsubscribe at any time
• Improve our platform, diagnose bugs, and analyse how students use Mockat to build better features
• Comply with legal obligations under Indian law, including the Information Technology Act, 2000

4. Legal Basis for Processing

We process your data on the following bases:

• Contract performance — to deliver the service you have purchased
• Legitimate interests — to improve our platform and detect fraud
• Legal obligation — to comply with tax, regulatory, and law-enforcement requirements
• Consent — for marketing communications, which you may withdraw at any time

5. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our platform. We use:

• Essential cookies — required for the platform to function (login sessions, security tokens)
• Analytics cookies — Google Analytics, to measure page visits and feature usage in aggregate
• Preference cookies — to remember settings you have chosen (e.g. dark mode)

You can disable non-essential cookies in your browser settings. Note that some features may not work correctly if essential cookies are disabled.

6. Sharing Your Information

We do not sell your personal data. We share it only in the following limited circumstances:

• Payment processors (Razorpay / Stripe) — to process your subscription payments securely
• Cloud infrastructure providers (AWS / Google Cloud) — to host platform data
• Analytics services (Google Analytics) — aggregated, anonymised usage data only
• Communication tools — email service providers used to send transactional emails
• Legal requirements — if required by court order, government authority, or applicable law

All third-party service providers are contractually required to handle your data securely.

7. Data Retention

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications
• Export your performance and progress data in a readable format

9. Data Security

We implement industry-standard technical and organisational measures to protect your data, including HTTPS encryption for all data in transit, bcrypt password hashing, and role-based access controls. In the event of a data breach that affects your rights, we will notify you within 72 hours of becoming aware of it.

10. Children's Privacy

Mockat's services are intended for students aged 18 and above. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us immediately at info@mockat.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on the platform at least 7 days before the changes take effect. Your continued use of Mockat after that date constitutes acceptance of the revised policy.

12. Contact Us